Patient privacy

HIPAA Notice of Privacy Practices

Effective date: January 1, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

HeartSpringTX PLLC, doing business as Sovera Health ("we," "our," or "the Practice"), is committed to protecting the privacy of your protected health information ("PHI"). This Notice describes how we may use and disclose PHI and your rights regarding that information.

How we may use and disclose your PHI

Treatment — to provide, coordinate, or manage your health care and any related services.
Payment — to obtain payment for the services we provide (for example, processing payment for a consultation).
Health care operations — for internal activities such as quality improvement, credentialing, and administrative functions.
As required by law — including public health activities, judicial proceedings, or other legal requirements.
With your written authorization — for uses and disclosures not otherwise described in this Notice.

Your rights

Right to access — you may inspect and obtain a copy of your PHI.
Right to amend — you may request that we amend PHI you believe is incorrect or incomplete.
Right to request restrictions — you may ask us to limit certain uses or disclosures. We will consider your request but are not required to agree in all cases.
Right to an accounting of disclosures — you may request a list of certain disclosures we have made of your PHI.
Right to confidential communications — you may ask us to contact you in a specific way or at a specific location.
Right to a paper copy of this Notice — you may request a paper copy at any time.

Our responsibilities

We are required by law to maintain the privacy and security of your PHI.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your PHI.
We must follow the duties and privacy practices described in this Notice and give you a copy of it.
We will not use or share your information other than as described here unless you tell us we can in writing.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with the Practice by emailing hello@soveracollective.com, or with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). You will not be retaliated against for filing a complaint.

Changes to this Notice

We may change this Notice and make the new terms effective for all PHI we maintain. The most current version will always be posted on this page.

Contact for privacy questions

Privacy Officer, HeartSpringTX PLLC / Sovera Health
Email: hello@soveracollective.com